Frequently Asked Questions

Yes, a number of our customers use our equipment in pharmaceutical applications.

Each of our filling systems accepts different viscosity fluids. Refer to the chart below for the viscosities handled by various models.

Each model differs. Refer to the chart below for specific sizes for each model.

Due to the resources necessary, we are unable to provide a video for every customer’s specific cartridge and product to be filled. We’re developing detailed animations for each of our filling systems to illustrate how they work.

The Model 2400 High-Pressure Filling System comes with a built-in heater to improve the flow of very high-viscosity materials. Our other filling systems do not have built-in heaters, but customers can consider using blanket heaters or other methods to heat their material as long as it doesn’t negatively impact the material. The feasibility of a localized heater would need to be validated by the end customer.

Our Model 1050 and 2200 systems and Model 3200 piston inserters operate on compressed air or “shop air”. They do not require electricity to operate. Our Model 1200 and 2400 systems operate on compressed air but also requires electricity to run.

Our filling equipment can be wiped down with basic liquid or spray cleaners.

We do not, but we can help you select a suitable unit from your local hardware or home-supply store if necessary. Our systems require the air supply to be clean, dry, non-lubricated air capable of operating pressures of 60 – 90 psi.

Returns are accepted only with prior authorization and are subject to a 25% restocking fee. 

Filling products carry a one-year warranty against defects in materials and workmanship with proof of purchase date.

Select filling equipment may be available for rent on a trial basis. Please contact your Tridak representative for more information. 

We do not currently have distributors in Europe or Asia, though we are looking for suitable sales partners in those regions. Our North American location provides sales and application support for Europe and Asia.

Tridak has taken many steps to streamline their product offering over the past few years. This means all of the equipment has undergone an upgrade at some point. To ensure the tooling of a new unit fits your specific cartridges, we require all customers to send in their empty containers. A part number will be assigned to this customized tooling, making it easy for you to reorder in the future.

Yes, the customer is free to do this.

Fluid-line tubing is made of black polyethylene while air-line tubing is made from blue polyurethane. All material contact tube fittings are made of acetyl. The valve is made of aluminum and does not come into contact with the material. Please refer to the Model 1050 System Product Bulletin for additional information.