Frequently Asked Questions

The user manual notes operating air pressure is 60 min/ 90 max psi. What if our fluid pump doesn’t run that high?

The user manual notes operating air pressure is 60 min/ 90 max psi. What if our fluid pump doesn’t run that high?

Do you offer application trials at your facility?

If we aren’t sure if one of our filling systems will work in a specific application, we do have the capability to perform small-scale trial runs at our facility in Torrington, CT.

Are all the parts that contact the product sanitary?

None of the wetted components are considered sterile but they are completely disposable. It is up to the customer to decide if the disposable fluid path is adequate for their process. We have many compounding pharmacies and dental customers using our equipment without concern.

Can the Model 2400 be made medical grade?

The unit can be requested with all material contact parts replaced with NSF-grade Delrin® and 316 stainless steel.

How many syringes can the Model 2400 fill at a time?

The unit only supports filling one syringe at a time.

Are the cartridges sterile?

Our cartridges do not come sterilized but can be sterilized by our customers. Because sterilization methods differ, the cartridges will need to be tested by the customer’s sterilization method to determine if they will hold up over multiple cycles.

I already have a Tridak filling system. Why do I need to send in my syringes/cartridges/pistons to order a new unit?

Tridak has taken many steps to streamline their product offering over the past few years. This means all of the equipment has undergone an upgrade at some point. To ensure the tooling of a new unit fits your specific cartridges, we require all customers to send in their empty containers. A part number will be assigned to this customized tooling, making it easy for you to reorder in the future.

What size cartridges are compatible with the piston inserter? Does it work with syringes?

The Model 3200 is compatible with cartridges in a variety of shapes and sizes. In theory, this system could work with syringes, but this is typically not necessary as most syringes are filled through the nozzle end with a pre-inserted piston or plunger. We recommend contacting Tridak if you have questions regarding the unit’s feasibility with your size cartridge.

How often should I replace the disposable fluid path and connectors?

Over time, the disposable fluid path will begin to degrade and the luer-lock adapter may start to lose its threading. It’s hard to say how often you should replace the tube since multiple factors such as the material being filled, the frequency of use, and amount of handling will all play a role. If the unit is working adequately, there isn’t a need to replace the fluid pathway.

Can we eliminate the reservoir and just connect our pump fill line to the tube coming from the disposable fluid valve?

Yes, the customer is free to do this.

What materials are the valve and tubing made of?

Fluid-line tubing is made of black polyethylene while air-line tubing is made from blue polyurethane. All material contact tube fittings are made of acetyl. The valve is made of aluminum and does not come into contact with the material. Please refer to the Model 1050 System Product Bulletin for additional information.

What are the largest reservoirs Tridak offers?

Our largest polyethylene reservoir is 32 oz. We also carry 10-gallon stainless steel pressure pot reservoirs which can be used as is, with a liner, or with a drop-in 5-gallon pail. Customers may use their own vessels.

Back to top