Frequently Asked Questions

Do you have distributors in Europe and Asia?

We do not currently have distributors in Europe or Asia, though we are looking for suitable sales partners in those regions. Our North American location provides sales and application support for Europe and Asia.

I already have a Tridak filling system. Why do I need to send in my syringes/cartridges/pistons to order a new unit?

Tridak has taken many steps to streamline their product offering over the past few years. This means all of the equipment has undergone an upgrade at some point. To ensure the tooling of a new unit fits your specific cartridges, we require all customers to send in their empty containers. A part number will be assigned to this customized tooling, making it easy for you to reorder in the future.

Can we eliminate the reservoir and just connect our pump fill line to the tube coming from the disposable fluid valve?

Yes, the customer is free to do this.

What materials are the valve and tubing made of?

Fluid-line tubing is made of black polyethylene while air-line tubing is made from blue polyurethane. All material contact tube fittings are made of acetyl. The valve is made of aluminum and does not come into contact with the material. Please refer to the Model 1050 System Product Bulletin for additional information.

Is there a special type of air compressor to use with the Model 1050 if there is no shop air?

The system requires the air supply to be clean, dry, non-lubricated air capable of operating pressures of 60 – 90 psi.

The user manual notes operating air pressure is 60 min/ 90 max psi. What if our fluid pump doesn’t run that high?

The user manual notes operating air pressure is 60 min/ 90 max psi. What if our fluid pump doesn’t run that high?

How often should I replace the disposable fluid path and connectors?

Over time, the disposable fluid path will begin to degrade and the luer-lock adapter may start to lose its threading. It’s hard to say how often you should replace the tube since multiple factors such as the material being filled, the frequency of use, and amount of handling will all play a role. If the unit is working adequately, there isn’t a need to replace the fluid pathway.

What are the largest reservoirs Tridak offers?

Our largest polyethylene reservoir is 32 oz. We also carry 10-gallon stainless steel pressure pot reservoirs which can be used as is, with a liner, or with a drop-in 5-gallon pail. Customers may use their own vessels.

Are all the parts that contact the product sanitary?

None of the wetted components are considered sterile but they are completely disposable. It is up to the customer to decide if the disposable fluid path is adequate for their process. We have many compounding pharmacies and dental customers using our equipment without concern.

Can the Model 2400 be made medical grade?

The unit can be requested with all material contact parts replaced with NSF-grade Delrin® and 316 stainless steel.

How many syringes can the Model 2400 fill at a time?

The unit only supports filling one syringe at a time.

What size cartridges are compatible with the piston inserter? Does it work with syringes?

The Model 3200 is compatible with cartridges in a variety of shapes and sizes. In theory, this system could work with syringes, but this is typically not necessary as most syringes are filled through the nozzle end with a pre-inserted piston or plunger. We recommend contacting Tridak if you have questions regarding the unit’s feasibility with your size cartridge.

Back to top