Frequently Asked Questions
Get answers to Tridak frequently asked questions.
Yes, we work with customers on custom equipment configurations tailored to specific production requirements. Contact us to discuss your application.
Our equipment handles adhesives, lubricants, coatings, sealants, and other fluids across low to high viscosity ranges. Contact us to discuss your specific material requirements.
We serve medical device manufacturing, pharmaceutical production, dental laboratories, electronics assembly, automotive manufacturing, and industrial applications requiring precise fluid handling.
Use the "Request Quote" button on product pages where available, or visit our Contact Us page and select "Request for Quote" to submit your requirements. Include product names or part numbers if known. Our team will respond with pricing and lead time information.
Tridak is based in Torrington, Connecticut, USA. We manufacture filling systems in the US and maintain domestic inventory for SAN-EI TECH and SR-TEK products.
None of the wetted components are considered sterile but they are completely disposable. It is up to the customer to decide if the disposable fluid path is adequate for their process. We have many compounding pharmacies and dental customers using our equipment without concern.
Over time, the disposable fluid path will begin to degrade and the luer-lock adapter may start to lose its threading. It’s hard to say how often you should replace the tube since multiple factors such as the material being filled, the frequency of use, and amount of handling will all play a role. If the unit is working adequately, there isn’t a need to replace the fluid pathway.
Fluid-line tubing is made of black polyethylene while air-line tubing is made from blue polyurethane. All material contact tube fittings are made of acetyl. The valve is made of aluminum and does not come into contact with the material. Please refer to the system's product bulletin for additional information.
Yes, the customer is free to do this.
Returns are accepted only with prior authorization and are subject to a 25% restocking fee.
Our filling equipment can be wiped down with basic liquid or spray cleaners.
Our Model 1050 and 2200 systems and Model 3200 piston inserters operate on compressed air or “shop air”. They do not require electricity to operate. Our Model 1200 and 2400 systems operate on compressed air but also requires electricity to run.
The Model 2400 High-Pressure Filling System comes with a built-in heater to improve the flow of very high-viscosity materials. Our other filling systems do not have built-in heaters, but customers can consider using blanket heaters or other methods to heat their material as long as it doesn’t negatively impact the material. The feasibility of a localized heater would need to be validated by the end customer.
We would typically recommend testing this by taking an empty syringe, filling as usual, and weighing the filled syringe. This should be done with 10-20 samples to evaluate the mean and standard deviation. Periodic checks as a benchmark are recommended.
Yes, a number of our customers use our equipment in pharmaceutical applications.
If we aren’t sure if one of our filling systems will work in a specific application, we do have the capability to perform small-scale trial runs at our facility in Torrington, CT.
